Privacy Policy

Effective Date: 12 October 2026
Last Updated: 12 October 2026

1. Introduction

Welcome to HarDil Services (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit https://hardilservices.com/, contact us, request a quote, or use our cleaning and related services.

By using our website or providing your personal information, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you contact us or request a quote, we may collect:

• Full name
• Email address
• Phone number
• Suburb or service location
• Type of cleaning service requested
• Messages, enquiries, and other information you voluntarily provide

B. Service Information

When you engage our services, we may collect information necessary to arrange and deliver the requested service, such as service addresses, appointment preferences, property access instructions, and relevant communication records.

C. Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Pages visited and time spent on the website
• Referring website or source
• Website usage and diagnostic information

The collection of this information depends on the website technologies and tools in use.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quote requests.
• Provide, schedule, and manage cleaning services.
• Contact you regarding appointments, service updates, or follow-up questions.
• Process payments and maintain relevant transaction records, where applicable.
• Improve our website, customer experience, and service quality.
• Monitor website performance and prevent spam, fraud, or misuse.
• Maintain business records and comply with applicable legal obligations.
• Send promotional communications where permitted by law and, where required, with your consent.

We use personal information only for purposes reasonably connected with our business and as otherwise permitted by applicable law.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour, improve performance, and measure marketing effectiveness.

Cookies may help us remember preferences, analyse website traffic, and identify technical issues.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

If we use analytics or advertising tools, those providers may collect information through their technologies in accordance with their own privacy policies.

5. Disclosure of Personal Information

We do not sell your personal information as part of our ordinary business practices.

We may disclose relevant information to:

• Service providers: Website hosting, website maintenance, email, analytics, scheduling, and payment service providers, where applicable.
• Business personnel and contractors: Individuals who need the information to respond to enquiries or deliver requested services.
• Professional advisers: Legal, accounting, or other professional advisers when reasonably necessary.
• Authorities: Government agencies, regulators, courts, or law enforcement where disclosure is required or permitted by law.
• Business transactions: A successor or purchaser in connection with a merger, restructuring, or sale of business assets, subject to applicable privacy requirements.

We take reasonable steps to ensure that information disclosed to service providers is handled appropriately.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, maps, social media platforms, payment providers, or other external services.

We do not control the privacy practices of these third parties. When you visit their websites or use their services, their respective privacy policies and terms may apply.

We encourage you to review those policies before sharing personal information with third parties.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing services, responding to enquiries, maintaining business records, resolving disputes, and meeting legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Withdraw consent for processing where consent is the legal basis.
• Opt out of marketing communications.
• Raise a complaint about how your personal information is handled.

To exercise any applicable rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before responding.

10. Marketing Communications

If we send you promotional emails or other marketing communications, you may opt out by following the unsubscribe instructions provided or contacting us directly.

Even if you opt out of marketing, we may still contact you about an existing service request, booking, payment, or other necessary business communication.

11. Children’s Privacy

Our website and services are intended for general customers and businesses. We do not knowingly collect personal information directly from children unless permitted by applicable law and with any required authorisation.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

12. International Data Transfers

HarDil Services operates in Australia. Depending on the location of our service providers and the technologies used on our website, personal information may be stored or processed outside your state or country.

Where applicable, we take reasonable steps to ensure that any international transfer or handling of personal information complies with relevant privacy obligations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, services, or legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact HarDil Services.

• Website: https://hardilservices.com/
• Phone: +61 450 900 324
• Contact page: https://hardilservices.com/contact/

Please include sufficient details in your enquiry so we can understand and respond to your request.